Get More Help

If you're having problems with the app or need more help, you can reach us via email.

1

Contact our customer support

Open the app, press "Menu" at the bottom of the screen. You will be shown a pop-up at the bottom of the screen - select "Contact Us".

2

Send an email

Your default email app will be opened with pre-defined information.

You can then provide additional information for our customer support team.When you are finished, simply press the "send" icon.

To understand how the application work we provided a user guide to help you use the app step by step.

1

Go to User Guide screen

Open the app, press "Menu" at the bottom of the screen. You will be shown a pop-up at the bottom of the screen - select "User Guide".

2

User guide categories

There will be five categories, "Getting Started", "Results", "Reports", "My Profile" and "Settings".

Within each, step-by-step guides will show you how to use the application.

If you have general questions that you want to know about the application, you can check our Frequently Asked questions page.

1

Go to FAQ screen

Open the app, press "Menu" at the bottom of the screen. You will be shown a pop-up at the bottom of the screen - select "FAQ".

2

FAQ Categories

There will be five categories, "Getting Started", "Results", "Reports", "My Profile" and "Settings".

Within each, answers to frequently-asked questions are provided.

Frequently Asked Questions

Do you have questions?
You can browse the topics to find what you are looking for.

Find the answers here!